Question 1

What is Kwertie Keys?

Accepted Answer

Thanks for visiting our site. We're Kwertie Keys! We are a pair of buddies/ simpletons with a keen interest in bringing the joy of mechanical keyboards to the masses. We pride ourselves in being able to provide a personalized experience for both amateurs as well as enthusiasts around the world.    For queries, email: kwertiekeys@gmail.com or use the live chat on the bottom right!

Question 2

How do I contact you?

Accepted Answer

Just drop us an email to kwertiekeys@gmail.com or use the live chat on the bottom right. We will reply you when we can. For customers in Singapore, you can also find us on carousell. We usually reply the very same day.

Question 3

Where are you based?

Accepted Answer

We are based in Singapore.

Question 4

Do you have any reviews for your products?

Accepted Answer

Customers do write reviews (when they feel like it) on independent platforms such as shopee, lazada and carousell. Unfortunately, we are too broke to pay for good reviews, so what you see is pretty much accurate.   https://shopee.sg/kwertiekeys   https://www.lazada.sg/shop/kwertie-keys/   https://www.carousell.sg/kwertiekeys/reviews/

Question 5

I used the chat function but no one replied, so what do I do?"

Accepted Answer

We'll let you in on a secret, we don't use bots. Each query is handed by a real person, and even though we get customers from Americas, Europe and Oceania, we still operate mainly on a Singapore time zone. For example, 2pm in New York is 2am in Singapore and we are snoring away. We do sleep ya know.   So we do ask for some patience of around 1-2 days and we will get back to you when we can. But at the same time, do remember to fill in the contact details so that we have an email address to reply to. If you get nasty because no one replied you straightaway and you didn't leave any contact details, it hurts us too because we become emotionally invested in this relationship and there's no chance for closure.

Question 6

I have more questions about an item.

Accepted Answer

We understand that you may need more information to make a decision. Feel free to ask away, and we will do our best to address them.

Question 7

I am after a certain item. Do you have it?

Accepted Answer

Usually, what we have are all listed on the website. If you are after something specific, we can try to use every resource available to us to try and source it for you. No guarantees though, we are after all simpletons.

Question 8

I need advice on this...

Accepted Answer

We are definitely not know it alls, but we do know some things that could be helpful to you. No worries, let us know and we'll see if we can address that query. Don't bother asking us about life advice though.

Question 9

Do you do custom keyboards?

Accepted Answer

Yes we do. Slide into our DMs to let us know your requirements, we can provide you with some photos of previous projects with other customers.

Question 10

Can I self collect?

Accepted Answer

We prefer postage for all orders. However, we understand that we can be somewhat subjectively attractive. If you don’t mind seeing our hideous faces, have a chat with us using the chat function if you wish to self-collect.

Question 11

Can you be trusted with my cash and credit card information?

Accepted Answer

We joke a great deal but we know how hard you worked for this. We take it very seriously and check each item before it is sent out, because we really want you to like us. We will not store your credit card details as  the payments are handled by third-party reputable providers (Stripe and Paypal). We will also never share your personal information with anyone else for two reasons. First of all, it’s wrong and secondly, we really have no one else to share anything with.

Question 12

Any alternative methods of paying? What about the offline payment option?

Accepted Answer

For international customers, we apologize that paypal and stripe are the only two providers we are using at the moment. If you have a credit card, you should find it hassle free.   For Singapore customers, offline payment can also be made by paynow/ paylah or local bank transfer. Drop us a text or email and be friendly alright?

Question 13

Where is my order?

Accepted Answer

If you have only received notification that Kwertie Keys has received your order, it means that we are still in the midst of processing and preparing your item to be shipped out. Give us 3 working days to react before coming after our asses, because most of the time the items can't be shipped out due to the weekend and postal guys want to spend time with their family on weekends and public holidays instead of working. When your order is shipped out, you will receive a confirmation email that your item has been shipped out, together with the tracking number. The tracking number should be able to show you the status of your item. If that does not work, send us an email at kwertiekeys@gmail.com, we’ll try our best to help you out.

Question 14

My order never arrived or is defective. What should I do?

Accepted Answer

Shout at the lady. That’s right, shout at lady luck for wretched luck. Relax, and send us an email at kwertiekeys@gmail.com, explain everything and let us see what we can do for you.

Question 15

I made a mistake in my order details. What should I do?

Accepted Answer

If the order has been sent out, and sent to a wrong address, there is a lucky fella somewhere out there. If the order has not been sent out, drop us a message using the chat function with your order number and we will rectify anything you wish.

Question 16

How long is the wait time for your custom-made products?

Accepted Answer

In general, there is a two weeks lead time for customization before it is ready to be shipped out. This applies to keyboards, cables and wrist rests. If  we require more time before your order can be shipped out, we will send you an email to notify you.

Question 17

Do you accept returns?

Accepted Answer

Unfortunately, we accept returns only for defective items. If you would like to return an item, simply fill in the form and provide details for the reason. We will contact you on the next steps. If you've broken it yourself and want us to refund you, we'll first ask you why you are doing this to us.

Question 18

Are there different delivery options?

Accepted Answer

Yes there are, the options provided are the best balance between pricing and delivery time.    For overseas customers, if you require expedited postage, have a chat with us and we will provide you with the options for that specific product and country combination.   For Singapore customers, same day delivery is SGD20 using Lalamove or Grab. Have a chat with us to see if the option is available on that day.

Question 19

Can you use normal basic mail because it is cheaper?

Accepted Answer

Yes we can, especially for low value and small items. For high value and large items, we try to accede to your requests, but at the same time you have to bear the risk of it going missing or lost without tracking. Registered mail or courier delivery remains the preferred options.   If you chose normal mail and it got lost, and want us to resend at our own expense, we have to ask you, why are you torturing us?